1. Definition of individual information

According to the laws, the name, address, birthday, phone number, mail address and any information that could specify a guest which is obtained by the hotel is defined as individual information. We will manage and use the information correctly in accordance with the laws.

2. Obtainning individual information as well as the application purpose.

The hotel asks guests to provide their personal informaiton to ensure that all of geusts get the best service and full satisfaction. The personal information the hotel corrects is only used for providing you better service, and it will not be used for anything else.

3. Security management of individual information

For the prevention or avoidance of individual information loss, destruction, interpolation, leakage or unsuitable access, we established internal management system and employee training system to protect the information.

4. Providing individual information to others

The Hotel will properly manage the individual information acquired from the guests, and will not provide it to others without prior agreements from the guests. However, if such conditions happen, the Hotel may provide the information to others. Thanks for understanding.

（1）It is required to publish by laws
（2）It is required to protect public life, health or property
（3）When assisting the state organs, local public body or trustee to carry out legal provisions, obtaining agreements from the guests may interrupt the implementation of such affairs.

5. Sharing of individual information

The Hotel may share the information obtained from the guests with credit business consignor for successful and efficient business development. At this point, the individual information is used only for expand and gather goals-related commitment business. The Hotel is liable to sign contracts with the business consignor who is sharing the individual information to ensure that the individual information of the guests is managed correctly and in accordance with the laws.

6. Commitment of individual information processing

The Hotel may commit with a business consignor of good reputation to process part of individual information data for successful and efficient business development.

7. Procedures concerning about the request for public

The Hotel will public the individual information, except special circumstances, as the guest or his/her deputy request the Hotel to public the information. The information to be published is in the field of the 【individual information definitions】 of the Hotel. However, the Hotel may not publish the information when the following happened.

（1）It may harm the rights and interests of the guest or others
（2）It may seriously harm the correct development of the Hotel business
（3）It may violate other laws

8. Modification, increment and removal of the individual information

We will seriously manage the individual information to ensure that it is correct and updated. When the guest request to modify, increase or remove the information, we will quickly take necessary investigations, and if it is proven that there is error, we will modify that.

9. Stop using individual information or sharing with others

If the guest request to stop using the information or sharing with others, we will agree with that immediately. If you would like to request stop using or sharing individual information, please contact us through the following ways.

10. About the modification of individual information

The Hotel may modify the processing of individual information. The modification guideline will be announced as soon as possible.

11. Complaint and negotiation about protection of individual information.

The Hotel will quickly and correctly treat the complaint and/or negotiation about individual information processing. If the Guest has any complaint and/or negotiation, please contact us through the following ways. SENDAN-YA Kabuskiki Kaisha 047-262-3651